Frequently Asked Questions
Here are some FAQs to help answer any queries or questions you might have.
If you require any additional help please don’t hesitate to contact us.
Pre-booking questions
The easiest way to book is online using the booking section of this website.
Simply check to see if the dates you require are free and click book now.
This will then take you through the different stages, including taking payment.
If your holiday is more than 8 weeks away, you can secure your booking and spread the cost by paying a 20% deposit, which will be calculated on the payment page . We will then send you a reminder to pay the balance which is due no later than 8 weeks before your holiday.
We want to ensure that Casa Kamari is in immaculate condition for all of our guests and that everything is perfect for your arrival. Although we expect our guests to leave the villa as they found it, the cleaning cost covers the laundry of the linen and towels along with a deep clean of the bedrooms, bathrooms and living areas ready for our next guests.
It is a requirement when booking Casa Kamari to pay an accidental damage deposit. The standard deposit required is £250.00
The accidental damage deposit is due with the balance of your holiday, it will be taken from your card and held by us to be applied against the reasonable costs of repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of your stay.
Following your departure, our key holder will perform a check over of the property and all being well, the balance of the accidental damage deposit will be returned to you within 7 working days after your holiday.
We expect that a certain amount of wear and tear is inevitable, and this applies to the occasional smashed glass or broken plate. It is sometimes reasonable to expect to pay for more serious damages and breakages such as incidents to linen, furniture, sofas, broken windows etc.
If something does get damaged while at the property, please call our keyholder on the number supplied in your guest information pack at the earliest opportunity so that it can be fixed or replaced in time for the next holidaymakers.
In most cases any costs associated with any replacements can be resolved directly with our keyholder to avoid losing part of your damage deposit.
If you have to cancel your holiday, please let us know as soon as possible by email.
We will let you know whether you may be entitled to a partial refund of the accommodation cost, although the initial deposit is non-refundable. For more information, please see our booking terms.
Our preferred start day, known as the ‘changeover’ day, is usually a Saturday.
Outside of peak holiday times there is more flexibility and subject to availability other holiday start days may be possible. Please emails us for further information.
Our normal minimum stay is for 7 nights. If you are looking for a shorter stay, then you can simply book the villa for 7 nights and plan you trip within this time frame.
Outside of peak holiday times there is more flexibility and subject to availability we may be able to offer a discount for shorter stays, please email us with your required dates.
Accommodation questions
The price you pay for your stay includes all fuel (electricity & gas) costs as well as water and WI-FI. As in the UK, utilities prices are very high. We kindly ask that the air conditioning (or heating in the winter months) and lights are tuned off when you are not in the property.
The property has its own private driveway directly outside the front door of the villa. There is also ample parking for additional cars directly opposite the property.
We provide bed linen, bath & hand towels. Please bring are your own beach or swimming towels.
Please note: we don’t supply any linen or blankets for cots, you will need to bring your own.
Your stay at Casa Kamari is on a self-catering basis.
The villa is fully equipped with oven/hob, microwave, dishwasher and American style fridge freezer. Crockery, cutlery and cooking utensils are also provided.
There is a SPAR supermarket on the El Valle resort with everything that you need for your stay and many more within a short drive.
Casa Kamari has super fast WI-FI available for its guests. The login and password will be issued to you in your guest pack and is also on display within the property.
Casa Kamari operates a NO SMOKING policy, vaping or smoking is not allowed anywhere inside the property. Vaping and smoking is permitted on the terrace area.
Please note: any cost of damage to patio furniture or sun loungers caused by smoking will be deducted from your damage deposit.
There is a key safe by the front door of the villa. We will advise the combination code before you depart for your holiday. Please leave the key in the key safe when you check out.
Check in is 3pm
Check out is 10am
Outside of peak holiday times, we may be able to offer early check in or later checkout but this needs to checked and confirmed with us before the start of your holiday.
If early check in is not available then why not relax and enjoy a drink and some food at the club house restaurant and bar while we are preparing the villa for your stay.
We ask that the property is left in the same state of cleanliness and general order as found. Our Keyholder will organise the washing of linen and towels after you have checked out.
We aim to provide a high level of customer service and would like our guests to be completely happy with their holiday. Our bi-lingual keyholder will be available for you to contact throughout your stay. She lives locally and is an expert in the local area. She will be able to help with any issues you have during your stay. We are also on hand if needed.
Here are some FAQs to help answer any queries or questions you might have.
If you require any additional help please don’t hesitate to contact us.
Pre-booking questions
The easiest way to book is online using the booking section of this website.
Simply check to see if the dates you require are free and click book now.
This will then take you through the different stages, including taking payment.
If your holiday is more than 8 weeks away, you can secure your booking and spread the cost by paying a 20% deposit, which will be calculated on the payment page . We will then send you a reminder to pay the balance which is due no later than 8 weeks before your holiday.
We want to ensure that Casa Kamari is in immaculate condition for all of our guests and that everything is perfect for your arrival. Although we expect our guests to leave the villa as they found it, the cleaning cost covers the laundry of the linen and towels along with a deep clean of the bedrooms, bathrooms and living areas ready for our next guests.
It is a requirement when booking Casa Kamari to pay an accidental damage deposit. The standard deposit required is £250.00
The accidental damage deposit is due with the balance of your holiday, it will be taken from your card and held by us to be applied against the reasonable costs of repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of your stay.
Following your departure, our key holder will perform a check over of the property and all being well, the balance of the accidental damage deposit will be returned to you within 7 working days after your holiday.
We expect that a certain amount of wear and tear is inevitable, and this applies to the occasional smashed glass or broken plate. It is sometimes reasonable to expect to pay for more serious damages and breakages such as incidents to linen, furniture, sofas, broken windows etc.
If something does get damaged while at the property, please call our keyholder on the number supplied in your guest information pack at the earliest opportunity so that it can be fixed or replaced in time for the next holidaymakers.
In most cases any costs associated with any replacements can be resolved directly with our keyholder to avoid losing part of your damage deposit.
If you have to cancel your holiday, please let us know as soon as possible by email.
We will let you know whether you may be entitled to a partial refund of the accommodation cost, although the initial deposit is non-refundable. For more information, please see our booking terms.
Our preferred start day, known as the ‘changeover’ day, is usually a Saturday.
Outside of peak holiday times there is more flexibility and subject to availability other holiday start days may be possible. Please emails us for further information.
Our normal minimum stay is for 7 nights. If you are looking for a shorter stay, then you can simply book the villa for 7 nights and plan you trip within this time frame.
Outside of peak holiday times there is more flexibility and subject to availability we may be able to offer a discount for shorter stays, please email us with your required dates.
Accommodation questions
The price you pay for your stay includes all fuel (electricity & gas) costs as well as water and WI-FI. As in the UK, utilities prices are very high. We kindly ask that the air conditioning (or heating in the winter months) and lights are tuned off when you are not in the property.
The property has its own private driveway directly outside the front door of the villa. There is also ample parking for additional cars directly opposite the property.
We provide bed linen, bath & hand towels. Please bring are your own beach or swimming towels.
Please note: we don’t supply any linen or blankets for cots, you will need to bring your own.
Your stay at Casa Kamari is on a self-catering basis.
The villa is fully equipped with oven/hob, microwave, dishwasher and American style fridge freezer. Crockery, cutlery and cooking utensils are also provided.
There is a SPAR supermarket on the El Valle resort with everything that you need for your stay and many more within a short drive.
Casa Kamari has super fast WI-FI available for its guests. The login and password will be issued to you in your guest pack and is also on display within the property.
Casa Kamari operates a NO SMOKING policy, vaping or smoking is not allowed anywhere inside the property. Vaping and smoking is permitted on the terrace area.
Please note: any cost of damage to patio furniture or sun loungers caused by smoking will be deducted from your damage deposit.
There is a key safe by the front door of the villa. We will advise the combination code before you depart for your holiday. Please leave the key in the key safe when you check out.
Check in is 3pm
Check out is 10am
Outside of peak holiday times, we may be able to offer early check in or later checkout but this needs to checked and confirmed with us before the start of your holiday.
If early check in is not available then why not relax and enjoy a drink and some food at the club house restaurant and bar while we are preparing the villa for your stay.
We ask that the property is left in the same state of cleanliness and general order as found. Our Keyholder will organise the washing of linen and towels after you have checked out.
We aim to provide a high level of customer service and would like our guests to be completely happy with their holiday. Our bi-lingual keyholder will be available for you to contact throughout your stay. She lives locally and is an expert in the local area. She will be able to help with any issues you have during your stay. We are also on hand if needed.